Privacy Policy

Last updated: May 13, 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.bodymoveclinic.com) or receive our services. As primary Allied Healthcare Practitioners, we take data protection and confidentiality issues very seriously. Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Complete forms on our website
Book an appointment
Register for an account
Subscribe to our newsletter
Contact us
Visit our practice as a patient

This information may include:

Name and contact details (email address, phone number, postal address)
Date of birth
Health information relevant to your treatment
Medical history
Payment information
Information about your current and historical health and lifestyle, for the purpose of making informed clinical decisions and providing safe, effective treatment

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type
Operating system
Referring URLs
Pages visited
Time and date of your visit
Time spent on pages

2.3 Information From Other Sources

We may also receive information about your health from other organisations involved in providing you with health and social care. For example, if you go to hospital for treatment, the hospital may send us a letter to let us know what happens. This helps us keep your medical record up-to-date.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 To Provide and Maintain Our Services

Process and manage appointments
Communicate with you regarding your care
Create and maintain your patient record
Process payments
Send administrative information
Provide you with ongoing healthcare services

3.2 To Improve Our Services

Analyze usage patterns
Develop new services
Enhance user experience
Give you an opportunity to complete patient satisfaction surveys

3.3 For Marketing Purposes

When you use our services, we may send you marketing emails about services similar to those you have already used, based on our legitimate interest as per GDPR Article 6(1)(f). If you no longer wish to receive such communications, please let us know by contacting us using the details provided at the end of this policy, or by using the unsubscribe option included in all our marketing emails. We will process your request as promptly as possible, though it may take up to 28 days for your preferences to be fully updated across all our systems.

4. Disclosure of Your Information

We may share your information with:

4.1 Healthcare Providers

Other healthcare professionals involved in your care (with your consent)
Referrals to specialists or other consultants when necessary for your care

4.2 Service Providers

Companies that assist us in operating our website, conducting our business, or providing services to you (all such parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them)

4.3 Legal Requirements

When required by law, court order, or governmental regulation
To protect our rights, privacy, safety, or property
To detect, prevent and help with the prosecution of financial crime
If there are exceptional circumstances, and we are unable, or it is not appropriate to seek your permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Storing paper-based patient records securely in locked filing cabinets when not in use
Using specialist medical records software that is password-protected
Changing passwords regularly
Ensuring practitioners and reception staff only view patient information they need to see

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Osteopaths have a legal obligation to retain patient records for 8 years after their most recent appointment, or in the case of children until they reach 25 years of age, in accordance with the Osteopathic Practice Standards.

After these time periods, personal data and medical notes may be securely destroyed.

7. Your Data Protection Rights

Under data protection law, you have the following rights, subject to certain exceptions and limitations:

Right to access - You may request copies of your personal information held by us. We may charge a reasonable fee for additional copies.
Right to rectification - You may request that we correct information you believe is inaccurate or complete information you believe is incomplete.
Right to erasure - You may request that we erase your personal information in certain limited circumstances.
Right to restrict processing - You may request that we restrict the processing of your information in certain circumstances.
Right to data portability - You may request that we transfer the data we have collected to another organization or directly to you under certain conditions.
Right to object - You have the right to object to our processing of your personal data on grounds relating to your particular situation, and to processing for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity and may require additional information before fulfilling your request. We will respond to legitimate requests within one month, though this period may be extended by up to two additional months where necessary.

If you are not satisfied with our response to any requests or concerns about your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk/concerns.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit websites. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies help us recognize your device and remember certain information about your visit, such as your preferences and the pages you visited.

8.2 Types of Cookies We Use

We use the following types of cookies on our website:

Necessary Cookies These cookies are essential for the proper functioning of our website. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function properly without them.

Preference Cookies These cookies enable our website to remember choices you make (such as your preferred language or the region you are in) and provide enhanced, more personal features.

Statistics/Analytics Cookies These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website structure and content.

Marketing Cookies These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers.

8.3 How to Manage Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser.

To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout

8.4 Cookie Consent

When you first visit our website, you will be presented with a cookie consent notice. You can manage your cookie preferences at any time through your browser settings or by following the cookie preferences link that will be available in the website footer.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 via the website. However, as a healthcare provider, we do collect and process personal information about children as patients with the consent of their parents or legal guardians.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. Material changes to this Privacy Policy will be notified to you either through the email address you have provided us or by placing a prominent notice on our website. Your continued use of our website or services following the posting of changes constitutes your acceptance of such changes.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the privacy policy of any website you visit.

12. CCTV

If our premises use CCTV for security purposes, footage will be recorded. This footage is processed internally by authorized staff only and will be shared only if required by law enforcement agencies for investigation purposes or with insurance companies in the event of an incident. CCTV recordings are retained for a maximum of 30 days unless required for ongoing investigations.

13. Contact Us

If you have any questions about this Privacy Policy or data protection at our practice, please contact us at:

Bodymove Osteopathy Clinic Suite 4, 70 Brough High Street London, SE1 1XF

Email: hello@bodymoveclinic.com

Phone: 02033331240

14. Data Protection Authority

If you are a resident of the European Economic Area (EEA) and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO): www.ico.org.uk/concerns.

Privacy Policy

Bodymove Osteopathy Clinic | London Bridge